Frequently Asked Questions about DuoBug

Our Services

What services does DuoBug offer?

DuoBug specialises in e-commerce development (Shopify, WooCommerce), custom web applications, brand identity design, and social media management. We work with founders and established businesses who want to grow their online presence.

Do you work with clients outside Lebanon?

Yes. While our team is based in Beirut, we work with clients globally. We collaborate remotely via video calls, Slack, and project management tools. Timezone differences are never a barrier.

Can you help me if I already have a website but need improvements?

Absolutely. We take on redesigns, performance optimisations, feature additions, and full platform migrations. Just share what you have and what you need, and we will assess and propose a plan.

Our Process

How does a typical project start?

We begin with a discovery call to understand your goals, audience, and requirements. From there we scope the project, agree on deliverables and timeline, and send a formal proposal. Once approved and the deposit is paid, we kick off.

How long does a project take?

Timelines vary by scope. A standard Shopify store typically takes 3 to 5 weeks. A custom web application can range from 6 weeks to several months. We provide a detailed timeline in every proposal and keep you updated throughout.

Will I be involved during the build?

Yes. We share progress milestones, staging previews, and request your feedback at key stages. You are never left wondering where the project stands.

Pricing & Payments

How is pricing structured?

We price per project, not per hour. Each proposal includes a fixed total broken into milestones. You know the full cost upfront, with no surprise invoices.

What payment methods do you accept?

We accept bank transfers, WHISH Money, and card payments. A deposit (typically 40 to 50 percent) is required before work begins, with the remainder due upon delivery.

Do you offer payment plans?

For larger projects we can structure payments across milestones. This is discussed and agreed upon during the proposal stage.

Support & Maintenance

Do you provide support after launch?

Yes. All projects include a 14-day post-launch support window for bug fixes at no extra charge. Ongoing maintenance retainers are available for clients who need continuous support.

What if I need changes after the project is delivered?

Minor adjustments within scope are handled during the revision rounds included in every project. Additional features or out-of-scope changes are quoted separately.