DuoBug

DuoBug Privacy Policy

Last updated: January 1, 2025

Introduction

DuoBug ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Information We Collect

We may collect the following types of information:

  • Personal identification information — name, email address, phone number, and similar details you provide when contacting us or creating an account.
  • Business information — company name, website URL, project requirements, and other details shared during client onboarding.
  • Technical data — IP address, browser type, pages visited, and time spent on our site, collected automatically via analytics tools.
  • Payment information — billing details processed through our secure payment providers. We do not store full card numbers on our servers.
  • Communications — emails, messages, or other correspondence you send us.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Process transactions and send related information, including invoices and receipts.
  • Respond to inquiries and provide customer support.
  • Send project updates, progress reports, and relevant communications.
  • Improve our website and services through analytics.
  • Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Sharing & Disclosure

We may share your information only in the following circumstances:

  • Service providers — trusted third-party vendors who assist in operating our business (hosting, payment processing, email delivery) under strict confidentiality agreements.
  • Legal requirements — when required by law, regulation, or legal process.
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies & Tracking

Our website uses cookies — small files placed on your device — to enhance your experience. Cookies help us remember your preferences, analyse traffic, and improve our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Data Security

We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing activities.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically for any changes.

Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: